It is very important to properly follow the power off and power on sequence. Otherwise, the Kiosk components could not be correctly initialized and therefore, USB protection hasp could not be detected.
Power on sequence is:
1.- Power on from multi power adapter.
2.- Press Power on button ( 2 to 5 seconds ) Explained in the supplied installation guide.
Power off sequence is:
1.- Power off from kiosk software
2.- Power off from multi power adapter ( strongly recommended )