Tag Archives: Hasp

Protection not found

SmartKiosk software doesn’t randomly detect the USB protection hasp


It is very important to properly follow the power off and power on sequence. Otherwise, the Kiosk components could not be correctly initialized and therefore, USB protection hasp could not be detected.


  • Power on sequence is:

1.- Power on from multi power adapter.

2.- Press Power on button ( 2 to 5 seconds ) Explained in the supplied installation guide.

  • Power off sequence is:

1.- Power off from kiosk software

2.- Power off from multi power adapter ( strongly recommended )



 SmartKiosk power adaptor


Sentinel Hardlock error message while installing Photosuite

This post applies only to version Photosuite 2.0

If you get the following error message during the installation of Photosuite, proceed as below.

error PS

1. Verify that Windows has all the updates installed (run Windows Update)
2. Install this driver: http://www.messec.net/index.php?target=detail&id=331
3. Reinstall Photosuite 2.0

Mensaje de error de Sentinel Hardlock durante la instalación de Photosuite

Este artículo solo aplica a la versión de Photosuite 2.0

Si durante la instalación de Photosuite le aparece el siguiente mensaje de error, proceda con las indicaciones.

error PS

1. Compruebe que Windows tiene todas las actualizaciones instaladas (ejecute Windows Update).
2. Instale el siguiente controlador: http://www.messec.net/index.php?target=detail&id=331
3. Vuelva a instalar Photosuite 2.0