Problems with latest Windows update

Dear all,

It has been found a problem with Microsoft Windows latest update KB5000802 (version 20H2) which is causing troubles to many different printers (not only Mitsubishi but other brands as well).

We strongly recommend all our customers NOT to update their windows PC.

In case it has been already updated, please remove it and turn off your automatic updates until Microsoft has solved this issue.

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2

Thank you,

SmartPrinter – #Hashtag Service EOL

Products reach their End-Of-Life (EOL) cycle for a number of reasons, including market demands, technology evolution and development changes, or simply because end users, busines partners and marketplace dictate loss of interest. This applies to hardware, software and services including subscriptions and licenses. 

In case of Hashtag printing service included in SmartPrinter EV and RT models, technology evolution and the lost of interest has been dramatically obvious since more than 2 years ago. 

This fact forces us to take the decission of disconnecting the servers involved on providing this service instead of keeping adapting the service to the changes of 3rd parties APIs and maintaining an unused infrastructure. 

Please note that Servers are already switched OFF, we are very sorry for the inconveniences that this EOL announcement may cause, please do not hesitate to contact us for further support. 

Photo Support Team

			

New greeting cards available now!

Discover the new greeting cards from PhotoPrintMe and the new flow to print them

The new 15cm x15cm and 15cm x 20cm greeting card designs are now available in your PhotoPrintMe online catalogue. To offer these products, you’ll have to select the designs you want and activate and modify their prices.

To find out how to activate this and other new products, follow these steps.

The moment you activate the new greeting cards, you’ll see that a new print flow has been implemented for the user, a much easier and more user-friendly way of creating greeting cards.

 

The customer can now select the product and design before selecting the photo. It’s much easier and more user-friendly.

The new designs will be active from 22th February onwards.

The greeting cards that were loaded into your online catalogue will be automatically deactivated and you’ll have to activate them again in order to offer this service.

New Vivid ICC profile for CPM1_M15

Dear customer,

We have released a new ICC profile for CP-M1 and CP-M15 printers.

By using this profile, you can print more vivid and contrasted images.

You will find the profile necessary instructions in messec.net

Therefore you can now choose between exisiting profile to print more for Natural images or new one for more Vivid images.

They both use the same gamma curve so you can easily change to a more Natural or Vivid pictures upon your preferences or uses, just by changing the profile file.

Installation instructions are also provided in the same link.

Do not hesitate to contact photo.support@sp.mee.com for any question you may have.