In order to avoid any incidence and have fluent performance when printing with your CP-M1E or CP-M15, make sure to follow these important steps:
1.- Make sure to use latest FW, contact firstname.lastname@example.org to receive it.
- CP-M1E: v130
- CP-M15: v120
2.- Avoid any of these 4 situations:
Please find the summary of latest driver versions for all Mitsubishi printers and the scope of each driver on each OS.
It has been found a problem with Microsoft Windows latest update KB5000802 (version 20H2) which is causing troubles to many different printers (not only Mitsubishi but other brands as well).
We strongly recommend all our customers NOT to update their windows PC.
In case it has been already updated, please remove it and turn off your automatic updates until Microsoft has solved this issue.
Products reach their End-Of-Life (EOL) cycle for a number of reasons, including market demands, technology evolution and development changes, or simply because end users, busines partners and marketplace dictate loss of interest. This applies to hardware, software and services including subscriptions and licenses.
In case of Hashtag printing service included in SmartPrinter EV and RT models, technology evolution and the lost of interest has been dramatically obvious since more than 2 years ago.
This fact forces us to take the decission of disconnecting the servers involved on providing this service instead of keeping adapting the service to the changes of 3rd parties APIs and maintaining an unused infrastructure.
Please note that Servers are already switched OFF, we are very sorry for the inconveniences that this EOL announcement may cause, please do not hesitate to contact us for further support.
Photo Support Team
Discover the new greeting cards from PhotoPrintMe and the new flow to print them
The new 15cm x15cm and 15cm x 20cm greeting card designs are now available in your PhotoPrintMe online catalogue. To offer these products, you’ll have to select the designs you want and activate and modify their prices.
To find out how to activate this and other new products, follow these steps.
The moment you activate the new greeting cards, you’ll see that a new print flow has been implemented for the user, a much easier and more user-friendly way of creating greeting cards.
The customer can now select the product and design before selecting the photo. It’s much easier and more user-friendly.
The new designs will be active from 22th February onwards.
The greeting cards that were loaded into your online catalogue will be automatically deactivated and you’ll have to activate them again in order to offer this service.