Category Archives: FAQ

Problems with latest Windows update

Dear all,

It has been found a problem with Microsoft Windows latest update KB5000802 (version 20H2) which is causing troubles to many different printers (not only Mitsubishi but other brands as well).

We strongly recommend all our customers NOT to update their windows PC.

In case it has been already updated, please remove it and turn off your automatic updates until Microsoft has solved this issue.

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2

Thank you,

New Vivid ICC profile for CPM1_M15

Dear customer,

We have released a new ICC profile for CP-M1 and CP-M15 printers.

By using this profile, you can print more vivid and contrasted images.

You will find the profile necessary instructions in messec.net

Therefore you can now choose between exisiting profile to print more for Natural images or new one for more Vivid images.

They both use the same gamma curve so you can easily change to a more Natural or Vivid pictures upon your preferences or uses, just by changing the profile file.

Installation instructions are also provided in the same link.

Do not hesitate to contact photo.support@sp.mee.com for any question you may have.

PhotoPrintMe in Kiosk

Dear all,

PhotoPrintMe in Kiosk is here! These are the steps to activate it:

1- Buy your PPMKIOSK Box in your desired language

505908    PPMKIOSK-ES
505909    PPMKIOSK-PT
505910    PPMKIOSK-EN
505911    PPMKIOSK-DE
505932    PPMKIOSK-IT
505933    PPMKIOSK-FR
505981    PPMKIOSK-NL
505992    PPMKIOSK-SE
505993    PPMKIOSK-FI

2- Follow the instructions in the welcome letter that you will find in the PPMKIOSK Box.

(Update Kioskgift software to v3.6.0 or higher)

Inside you will find all the required material to update your Kioskgift software.

You can follow this video that will guide you on how to update Kioskgift version.

3- Fill in online form to receive support. Click here to strat.

NOTE: To get the complete information on how to activate your kiosk and start using PhotprintMe, you can find the Operator Manual here
(You can easily find it by typing PhotoPrintMe in the search engine of the web)

Do not hesitate to contact us if you have any question.

Online Payment with PhotoPrintMe

Dear all,

for using ONLINE-Payment solutions in PhotoPrintMe Online-Catalogue, we prepared a quick questions and answers guide. It shows the possible online payment options, like Credit card, PayPal, Apple-Pay and Google-Pay in an overview and it gives information about subscribtions, payment gateway and commission schemes.

Do not hesitate to contact us if you have any question.

How to Setup Online Payment in PhotoPrintMe

How-to-Setup-Online-Payment-in-PhotoPrintMe