Monthly Archives: March 2021

Problems with latest Windows update

Dear all,

It has been found a problem with Microsoft Windows latest update KB5000802 (version 20H2) which is causing troubles to many different printers (not only Mitsubishi but other brands as well).

We strongly recommend all our customers NOT to update their windows PC.

In case it has been already updated, please remove it and turn off your automatic updates until Microsoft has solved this issue.

https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-20h2

Thank you,

SmartPrinter – #Hashtag Service EOL

Products reach their End-Of-Life (EOL) cycle for a number of reasons, including market demands, technology evolution and development changes, or simply because end users, busines partners and marketplace dictate loss of interest. This applies to hardware, software and services including subscriptions and licenses. 

In case of Hashtag printing service included in SmartPrinter EV and RT models, technology evolution and the lost of interest has been dramatically obvious since more than 2 years ago. 

This fact forces us to take the decission of disconnecting the servers involved on providing this service instead of keeping adapting the service to the changes of 3rd parties APIs and maintaining an unused infrastructure. 

Please note that Servers are already switched OFF, we are very sorry for the inconveniences that this EOL announcement may cause, please do not hesitate to contact us for further support. 

Photo Support Team