Monthly Archives: June 2021

NEW HG Media for DUPLEX Photo Printer !

Dear Customer,

Mitsubishi Electric is introducing a new media for the CP-W5000DW duplex printer from Jul 2021:

• CK5000 will be replaced by CK5000 (HG)
• PK5812 will be replaced by PK5812 (HG)

The new HG media offers a better picture quality with a more detailed and contrasted images. This HG Media will replace the old one and therefore, current one will be discontinued.

In order to achieve optimal color reproduction with new media, it is important to update the Look Up Tables (LUT) of the printer and ICC of the system. Please note that if printer is not upgraded, it will continue working with any combination of paper and ink but printing quality will not be the best. In consequence, we strongly recommend to synchonize the shipment of new media to your customers with the upgrading procedure.

Print capacity of this new media is 240 copies per roll of paper and ink (for double side printing).

Yu can download the necessary  instructions from this link:  Download Upgrade Instructions 

If you or your customers have any doubt, please contact our Photo Support Team

Best Regards


Information for PhotoPrintMe users in CLICK

This is an important information for PhotoPrintMe users in CLICK systems.

If you are using your CLICK as a validator for the incoming PPM orders, it is necessary to update your browser to Microsoft Edge since Microsoft Internet Explorer is not supported anymore. If you do not update, a message will be displayed to warn you that this site is not compatible with this browser, and you may face several problems as for example your order list will appear empty even if there are some orders to be validated. You can download all the detailed information and instructions from below link:

Click browser update

Do not hesitate to contact Photo Support  if you have any question,